Accertify offers a wide range of professional services designed to help merchants optimize their fraud prevention, chargeback management and payments performance. Our Professional Services team is comprised of fraud and chargeback managers, CFEs, e-commerce technology experts, statisticians and professional trainers, with up to 15+ years of experience in their respective fields.
Accertify's Professional Services group provides on-site consultation to fully understand the client’s current state and develop bespoke fraud prevention and chargeback programs based on select services like:
- Periodic review and analysis of rules and rule sets to achieve optimal fraud prevention performance and customize rule sets to optimize fraud detection to beat emerging fraud schemes.
- Periodic review and analysis of chargeback win rates, process efficiency and other key metrics to streamline business operations and drive new revenue.
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Interceptas® Data Management Platform training and performance analysis for fraud-prevention and chargeback staff. Designed to improve analysts’ investigative skills, organization and efficiency, keeping them ahead of new online fraud trends and chargeback representment requirements across all major card brands.
- Development of advanced statistical models that are integrated within the platform’s micro decisioning engine to boost fraud screening accuracy.
We provide clients a wide range of Professional Services offerings organized into three main groups: Training Services, Performance Review Services and Specialized Consulting Services.
Training Services
Accertify’s Professional Services training programs provide clients with the knowledge they need to take full advantage of the Interceptas Platform and to use it to meet and even exceed business goals. Accertify’s robust education program is made up of specialized modules for business managers, analysts and administrators ensuring clients have access to all the expertise they need to get the most out of their investment.
Accertify offers the following training programs:
- Fraud and Chargeback Analyst Training
- Fraud and Chargeback Supervisor Training
- Interceptas Platform Training for all Accertify Solutions
Fraud and Chargeback Performance Review Services
Fraud and Chargeback Performance Review Services involve helping Accertify clients to improve various aspects of their fraud and chargeback solutions. Performance Reviews are designed to help our clients get meaningful and actionable data on questions like:
- What is your total fraud rate?
- What is your average review rate?
- What is your total cost of fraud?
- How efficient is your chargeback process?
- What is your chargeback rate?
Specialized Consulting Services
Accertify Professional Services offers clients the flexibility to acquire services in logical packages or we can fully customize a consulting package based on a variety of services like:
- Full Review of Staff Performance
- Review Rate Analysis
- Rule Performance Review
- Fraud Chargeback Analysis and Trends
- Chargeback Win Rate Analysis
- Analysis of Resolution History
- Review and Develop Custom Reports
- Business Model and Strategy Analysis