The Challenges and Rewards of an Omni-Channel Payments Solution

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The convergence of online and in-store payments into a single solution is well underway

While much has been made of the convergence of online and in-store payments to omni-channel payments management, little attention has been paid to the associated challenges and risks. The benefits of simplified reconciliation, decreased friction of the customer experience, and streamlined vendor management cannot be ignored. However, as is often the case with new technologies or business practices, the urge to appear a leader ignores the risks and obstacles.

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