Managing the Challenge of Merchant Chargebacks

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This whitepaper, produced by Javelin, looks at how chargebacks impose both direct and indirect costs on merchants by diverting crucial resources to managing disputes, gathering documentation, and coordinating with multiple networks and acquirers.

Advice Offered About:

  • The different parts of chargeback management which pose the greatest direct and indirect costs for merchants
  • How chargebacks help or hurt the merchants’ relationships with their customers, their acquirers, and the issuers
  • Strategies for reducing the overall impact of chargebacks on your business
  • Why using a third-party chargeback management system can free up resources and increase your bottom line return

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