Chargeback Management

Our complete end-to-end solution increases win rates while minimizing the cost of chargeback management.

Exceptional performance. Powerful results. Our configurable chargeback platform dramatically increases profits per sale and per customer.

Client analytics prove our chargeback solution can cut the total number of steps in your current process by half, increase your chargeback win rates by up to 60%, and decrease the amount of chargeback fraud. Use it as a hosted software solution, or let us manage your disputes for you, depending on your unique needs.

Benefits

Powerful Workflow Management

We help radically simplify your workflow. With us in your corner, you’ll spend up to 50% less time on chargebacks than industry benchmarks. For instance, our unique document capture feature eliminates multiple screenshot uploads and reduces paper use.

Dynamic System Updates

Our system is updated to incorporate the most recent changes by the card networks as they happen. By offering built-in card provider and major payment processor updates, we reduce the time-consuming chore of monitoring card brand requirements. Improve ease of regulation adoption, success rates, and training of your resources. We’re always one step ahead of the game.

Web-Based Reporting & Analytics

We turn your data into valuable intelligence. Secure, web-based reporting on key data provides important business insight. This includes standard reporting packages, on-demand trend analysis, data extracts, and reporting capabilities. The result is quick, clear visibility into chargeback trends anytime, anywhere.

Solution Integration

Integration makes you even stronger. Our chargeback management solution can be deployed as a dynamic stand-alone system, but by making it a fully integrated part of your overall payments strategy, it becomes even more powerful and intuitive. When you allow your chargeback solution to interact with your fraud and payment processes, the end result is improved performance in all facets of your payments lifecycle.

Exceptional Professional & Managed Services

Professional and managed services strengthen your team. Our personable, trustworthy experts are on call to maximize your ROI, streamline operations, and free up valuable resources so you can get back to focusing on your business. Choose the package that’s right for you, and let’s get started.

Secure Environment

Protecting your customer’s data is our top priority. We meet all major card and processor requirements for managing and replying to chargebacks. We are PCI DSS validated as a Level 1 Service Provider and have achieved  ISO/IEC 27001:2013 certification. Our data center hosting provider delivers annual Service Organization Controls (SOC) reports on the design and operating effectiveness of relevant internal controls. Strong security equals complete peace of mind.

Features

  • Easy browse and upload, copy/paste, and library repository for supporting policy documenting and compelling evidence
  • Built-in global network and processor reason code requirements supporting complete lifecycle transaction dispute tracking
  • Enterprise Reporting: comprehensive out-of-the-box reports and dashboards
  • Integrated fax capabilities and UPS and FedEx proof of delivery service integration
  • PCI DSS validated Level 1 Service Provider and ISO/IEC 27001:2013 certified

Questions? Ready to get started?

Contact Us