Accertify’s Managed Services combines industry-leading fraud prevention and chargeback management technology with qualified and experienced analysts to effectively manage a merchant’s transaction screening and chargeback representment needs. Our services are designed to help customers cut costs, increase efficiency and supplement in-house capabilities.
Our Managed Services Team is made up of a dedicated and fast growing group of highly trained analysts with experience across major industries like Travel, Ticketing, Retail, Digital and more. This team operates 24x7x365, providing skilled multi-lingual services on behalf of our merchant clients worldwide, expertly screening millions of transactions and preventing tens of millions in fraud for clients each year.
Our modern Managed Services facility, with around the clock security and monitoring, along with strict process requirements for staff and full Level 1 PCI DSS and ISO 27001 compliance, provides clients peace of mind as well.
Complete or Partial Managed Services Options
Accertify Managed Services can meet virtually any client requirements whether it means a complete or partial fraud prevention or chargeback managed services program.
Complete Managed Services
Most Accertify Managed Services clients enjoy the benefits of a Complete Managed Services program that frees up valuable resources to focus on the core business. This is easier knowing that the entire chargeback program and fraud prevention services are being fully managed by a recognized industry leader.
Partial Managed Services
A growing number of existing customers are seeking the benefits of Partial Managed Services, empowering them to supplement their existing fraud prevention and chargeback team with additional Accertify staffing on weekends, holidays or during peak seasons. Coverage is also available for planned and unplanned events such as bad weather, company events, employee vacations or sick days.
Our Team is Committed to Your Success
Accertify Managed Services analysts are responsible for an extensive list of activities that are focused on driving optimal results, improved operational efficiency, increased revenue and excellent customer experience. Key responsibilities include:
- Prioritize, review and resolve suspected fraud transactions
- Quick cancellation enables merchants to quickly cancel and refund unauthorized purchases
- Complete, timely and successful chargeback representment
- Provide valuable feedback to refine client’s fraud prevention services and chargeback programs
- Review and match chargeback reports and transactions
- Leverage chargeback data to update client's internal negative database