Delivery and Returns Fraud
Where delivery and returns fraud occur
Comprehending thieves’ tactics can help determine an effective method to combat future losses


- E-Commerce
- 'Missing' or 'Damaged' Claims
Claims that a parcel didn’t arrive or arrived damaged and requests that a replacement be sent.
- Delivery Intercepts
Using legitimate details, fraudsters place online orders with the intent to intercept the parcel.
- Couriers and Delivery Services
Parcels out for delivery can be misplaced, stolen, or incorrectly routed.
- Home
- Click & Collect
Using stolen details, fraudsters place online orders and collect in store without having to provide an ID.
- Returns
A legitimate purchase where the item is used and returned or a stolen item returned for cash.
- Bait and Switch
A brand new item is purchased and a damaged identical item already owned is returned.
- Company Staff
Employees can be the root cause of loss, accidentally or not.
- Store
- Each fraudulent or abusive claim contributes to the substantial losses retailers incur annually.
- To combat these losses retailers must continually monitor fraud tactics across all distribution channels and adjust their fraud fighting tactics accordingly.