Delivery and Returns Fraud

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Where delivery and returns fraud occur

Comprehending thieves’ tactics can help determine an effective method to combat future losses

Robber

E-Commerce
'Missing' or 'Damaged' Claims

Claims that a parcel didn’t arrive or arrived damaged and requests that a replacement be sent.
Delivery Intercepts

Using legitimate details, fraudsters place online orders with the intent to intercept the parcel.
Couriers and Delivery Services

Parcels out for delivery can be misplaced, stolen, or incorrectly routed.
Home
Click & Collect

Using stolen details, fraudsters place online orders and collect in store without having to provide an ID.
Returns

A legitimate purchase where the item is used and returned or a stolen item returned for cash.
Bait and Switch

A brand new item is purchased and a damaged identical item already owned is returned.
Company Staff

Employees can be the root cause of loss, accidentally or not.
Store

Each fraudulent or abusive claim contributes to the substantial losses retailers incur annually.
To combat these losses retailers must continually monitor fraud tactics across all distribution channels and adjust their fraud fighting tactics accordingly.