With 1 in 6 online purchases returned, merchants saw $212B in returns, of which, 10.7%, or $22.8B, were fraudulent*.
Online returns have enabled fraudsters to exploit policy loopholes and illegitimate returns are now a complicated issue merchants are facing taking on various forms, such as manipulating a shipping label, returning a different item than originally purchased or claiming the item was never received or damaged.
Accertify’s CARE – Claims, Adjustments, Returns and Exchanges – is a purpose-built solution that detects fraudulent patterns in shopper behavior.
This webinar – hosted by the MRC – will highlight how merchants can monitor, measure and act to prevent future abuse:
- Introduction to Accertify’s CARE abuse prevention which begins the moment a customer initiates a return.
- The use of aggregated data to gain insight into a purchase and transaction.
- Implementation of policies and controls to identify fraudulent returns.
*Customer Returns in the Retail Industry 2022 PDF.