Refunds Abuse Protection

Product Overview

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Refund abuse, also known as item-not-received (INR) or merchandise-not-received (MNR) fraud, occurs when a customer places an order, receives the goods and then claims to have not received the shipment. It is a growing problem worldwide, and according to the National Retail Federation, it costs U.S. companies $25 billion annually.

Refunds Abuse Protection is a targeted solution that helps online merchants identify and stop refund claims abuse while minimizing friction for trusted customers. It is easy to implement using our API and allows you to quickly determine whether a refund claim is legitimate or fraudulent so you can take appropriate action.