Refunds Abuse Protection
Since signature for delivery is still not offered, I have no way of knowing if they really received the items.
Refunds abuse claims are a nightmare for our teams to handle.
How can I quickly identify refund abuse without destroying the confidence of our loyal customers?
We don’t want to inconvenience our good customers, but the volume of refunds abuse claims is getting too much to handle on our own.
We are struggling to detect valid vs. fraudulent refunds abuse claims.