What Companies Do When Porch Pirates Steal Shipments?

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According to an article in Digital Commerce360, porch piracy is a problem that is not going away. In a November 2020 survey by InsuranceQuotes.com, 18% of U.S. consumers said they were victims of so-called porch pirates–criminals who steal shipments from doorsteps.

Cybersource Corp., a Visa-owned provider of fraud prevention services says it has seen a “significant increase” in porch piracy this year. However, Accertify, Inc., which is owned by American Express says it does not believe it is increasing because of the proliferation of video doorbells and the fact that more people are working from home due to the COVID-19 pandemic.

When a shipment is stolen, consumers complain to their payment card company, which triggers a request for a chargeback, or a reversal of the charge even though the company is not at fault. Read the full story to learn how online merchants are dealing with this problem.