Travel
Protecting the World’s Leading Travel Brands from Fraud
Travel fraud is uniquely complex — and uniquely costly
A fraudulent airline ticket isn’t just a lost transaction. It’s a seat that flies empty, a refund that drains revenue, and a loyalty account that gets stripped overnight. Travel fraud operates at the intersection of high transaction values, long fulfillment windows, and loyalty ecosystems worth billions – making it one of the most demanding environments for real-time fraud decisioning in digital commerce.
Airlines, online travel agencies, hotels, and cruise lines face threats that evolve faster than most industries: card-not-present fraud using stolen credentials, organized ticket resale rings, loyalty account takeover, fake travel agency schemes, and chargeback abuse by passengers who traveled but dispute the charge. The global, cross-border nature of travel means fraud rings can operate across multiple carriers and geographies simultaneously – and often do.
The fraud threats Accertify addresses for travel
Card-not-present payment fraud. Airline tickets and hotel reservations are among the highest-value targets for stolen payment credentials in ecommerce. Accertify’s fraud decisioning platform uses machine learning, device intelligence, and deep travel industry community data to identify compromised payment methods and synthetic identities in real time – keeping approval rates high for legitimate travelers while stopping fraud before fulfillment.
Loyalty program fraud and account takeover. Frequent flyer miles and hotel points are currency – and fraudsters treat them that way. Accertify’s Account Protection solution monitors the full account lifecycle from creation through redemption, flagging newly opened accounts with suspicious point balances, atypical redemption patterns, and credential stuffing attacks targeting loyalty logins before points walk out the door.
Chargeback management. Travel is one of the most chargeback-intensive industries, with high transaction values, complex itineraries, and long lead times between booking and fulfillment creating ample opportunity for dispute abuse. Accertify’s chargeback management solution helps airlines, OTAs, and hotels identify illegitimate disputes, build compelling evidence packages, and maximize win rates – while automating the workflows that otherwise consume fraud team resources at scale.
Fake agencies and fraudulent group bookings. Organized fraud rings operating through fake travel agencies create both financial and reputational damage. Accertify flags suspicious booking patterns early in the lifecycle – before fraudulent reservations are fulfilled and the window to act has closed.
Proven results with the world’s leading travel brands
United Airlines unified fraud detection and chargeback management on a single Accertify platform, increasing their chargeback win rate by more than 40% and eliminating the operational overhead of managing separate vendors.
Air France and KLM achieved 60% in cost savings with Accertify, streamlining fraud operations across two major international carriers simultaneously.
Webjet, Australia and New Zealand’s leading online travel agency, partnered with Accertify to stay ahead of increasingly sophisticated fraud threats — combining machine learning, community data, and a global fraud intelligence network to protect revenue while keeping the booking experience frictionless for genuine travelers.
The network effect that no point solution can replicate
Accertify protects 8 of the 10 leading airlines in the world. That scale creates something competitors can’t match: when Accertify detects a fraud pattern at one travel client, that intelligence is shared across the entire community – so every airline, OTA, and hotel in the network is protected before the next attack lands.
This community data model, built on billions of travel transactions, means Accertify clients don’t just benefit from their own fraud history. They benefit from everyone’s.
For travel businesses operating at global scale, the difference between a good outcome and a costly one is often measured in milliseconds — which is why Accertify’s fraud decisioning platform is built for real-time decisions across billions of transactions.