Webjet
The Situation
As Webjet’s business expanded and fraud threats became increasingly sophisticated, the limitations of their incumbent provider became clear. To safeguard growth and customer trust, they needed a solution that could not only keep pace with evolving risks but also surpass the capabilities of their previous systems. This progression marked a deliberate shift toward a more advanced approach—one designed to address their pressing challenges with greater effectiveness and resilience. The company faced several pressing needs:
- A smarter, more automated solution built on machine learning.
- Optimized processes and improved review rates.
- Reduced customer friction while maintaining strong fraud prevention.
By combining machine learning, advanced analytics, community data, and an extensive global fraud intelligence network, Accertify enables travel agencies to adapt quickly to evolving threats, safeguard revenue, and preserve the travel experience for legitimate passengers.
Reasons They Chose Accertify
- Robustness of the system
- Strong local support and responsiveness
- Ability to configure the platform to meet evolving fraud challenges
- Ease of use for internal teams
- Seamless integration of Payment Protection with Dispute and Chargeback Management
Solutions in Use
Webjet currently leverages:
- Accertify Fraud Detection
- Accertify Dispute & Chargeback Management
Online travel agencies face some of the most complex fraud decisioning challenges in digital commerce. Learn how Accertify protects travel brands worldwide →
Customer Details
As Australia and New Zealand’s leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance, and car & motorhome hire worldwide.
Results
Since implementing Accertify, Webjet has achieved measurable success:
Minimal customer friction:
- Transactions sent to 3DS kept below 4%
- Manual review volume remains below 1%
Fraud control:
- Fraud vs Total Transaction Value for FY25 < 3bps
Looking Ahead
Webjet sees its future with Accertify as one of continuous collaboration. As the business grows and fraud challenges evolve, Accertify’s openness to discussion and innovation will support shared goals of efficiency and accuracy in fraud detection.
Accertify and client data 2025.
Results
Our priority has always been to deliver a frictionless experience for travelers. With Accertify, we’ve been able to minimize fraud while keeping customer trust at the heart of everything we do. Their proactive support and collaborative approach make them a true partner in our success.