Stop bots and fraud without stopping real fans.

Ticketing fraud moves fast: bot-driven buyouts, stolen credentials, and costly disputes. Accertify helps you approve more legitimate orders while shutting down automated attacks and high-risk transactions—so your inventory reaches real customers.

Ticketing fraud isn’t one problem. It’s an always-on attack cycle.

Ticketing platforms are heavily targeted by bots that mass-purchase tickets for resale often using stolen payment credentials, damaging revenue and customer trust. Meanwhile, fake listings and social media scams surge around high-demand events, increasing disputes and operational burden. This not only leads to revenue loss but also undermines customer trust due to inflated prices and limited availability. Effective fraud prevention in this space requires bot mitigation tools, strong authentication processes, and end-to-end payment security.

Ticketing fraud threats Accertify addresses

Account takeover & fan account abuse. Fraudsters exploit stored cards, loyalty accounts and rewards, and ticket transfers.  Accertify’s Account Protection monitors every login and account event in real time, using device intelligence, behavioral analytics, and consortium data to distinguish legitimate customers from attackers – without adding friction for good users.

Bot buyouts & automated checkout abuse. Fans lose access; fraudsters gain inventory.

Card testing & stolen credential spend. Fraud spikes right before major events. Automated attacks probe checkout flows to validate stolen card numbers at scale. Accertify is built for high-velocity and peak-event traffic. Accertify’s Account Protection detects and blocks bot activity in real time, including sophisticated bots that mimic human behavioral patterns.

False declines. Every blocked real fan is lost lifetime value. Accertify is designed for fast, low-latency decisioning with explainable outputs — so you can automate what should be automated and focus humans where it matters. Accertify’s fraud decisioning platform combines machine learning models, community data from billions of transactions, and configurable rules to accurately approve good transactions and block fraudulent ones – reducing both fraud losses and false declines that cost retailers revenue.

Multi-accounting and promo abuse. “Friendly fraud” and policy exploitation drain margin. Powered by sophisticated device technology and advanced user behavior analytics, Accertify’s Account Protection quickly identifies and protects against multi-accounting and promo abuse.

Chargebacks & disputes. Lost revenue + increased ops cost + risk exposure. Accertify’s chargeback management solution helps identify illegitimate disputes, build compelling evidence packages, and maximize win rates – while automating the workflows that otherwise consume team resources.

Purpose-built for ticketing risk.

Accertify helps ticketing and entertainment brands balance fraud prevention and customer experience with a platform designed to deliver the right decision at the moment it matters. With end-to-end protection from login to dispute, advanced AI, community insights, and expert-led risk strategy, you can scale safely through every on-sale and peak event window.

• End-to-end protection across the customer journey—from account activity through disputes
• Advanced AI and machine learning + community insights to spot emerging patterns faster
• Flexibility & control so you can tune decisions to your business rules and risk tolerance
• Expert support from teams who understand ticketing threats and seasonality

Protect every step of the ticketing journey.

Whether you sell direct or run a venue experience, risk shows up in predictable moments. Accertify helps you win those moments—without adding unnecessary friction.

1. Account protection for fan logins

   Stop account takeover attempts and abnormal account activity.

2. On-sale bot defense & velocity controls

   Detect automation patterns and suspicious purchasing behavior before inventory disappears.

3. Checkout fraud detection

   Identify high-risk transactions while keeping approvals high for legitimate fans.

4. Ticket delivery, transfer, and “too-fast” behaviors

   Flag suspicious downstream actions that correlate with fraud and resale abuse.

5. Refund / promo / policy abuse detection

   Differentiate between good customers and policy abusers to reduce margin loss.

6. Chargeback management & dispute outcomes

   Reduce operational workload and improve dispute performance with streamlined workflows.

Turn peak demand into peak performance

• Approve more legitimate fans (reduce false declines, protect customer experience)

• Reduce fraud losses and chargebacks (less leakage during peaks)

• Operate faster with fewer manual touches (automation + smarter review routing)

Accertify protected over 10B ecommerce transactions and prevented nearly $6B USD in risk in 2025.

Proof from the box office: Broadway.com

Broadway.com reduced chargeback losses by 68% in 3 months. After implementing Accertify’s machine learning ticketing model, Broadway.com saw:

• 68% decrease in chargeback losses
• 212% increase in detected fraud
• 189% increase in prevented fraud

See how many more real fans you can approve—starting with a demo.

Get a walkthrough tailored to your business: onsale bot pressure, fraud/chargeback reduction, and the right friction strategy for your customer journey.